Refunds

7 days, no reason needed. Write to contact@stellvane.com within 7 days of your purchase and we refund you in full. Keep the PDF; we do not ask for it back.

What we refund. The full amount you paid, tax included. There is no fee.

How long it takes. We start the refund the day we read your message. Your bank decides when it lands, usually within 5 to 10 days.

We may ask what went wrong. Answering is optional. It helps us fix the report for the next person, and it never holds up your refund or changes the amount.

One refund per customer. The offer above covers one purchase. If you buy again after a refund, you are buying with your eyes open, and that second purchase is final.

Plain bad faith. We keep the right to say no to a request we can see is not made in good faith — a run of buy-and-refund orders, or a claim about a report we never sold. That is a narrow reserve, and we will tell you plainly if we ever use it. Asking once, within 7 days, is never bad faith.

A report that never arrived. Tell us and we send it again straight away, at no cost. A refund stays your choice.

Before your bank. A chargeback takes weeks and tells us nothing about what went wrong. One email is faster, and we answer every one.

If you are in the European Union. The law gives you 14 days to withdraw from most online purchases. It does not cover a digital file you asked us to deliver right away, and that is the box you tick at checkout. Our own 7 days above apply to you all the same.

Terms